Privacy Policy

1. Introduction

Kindspine Chiropractic Center ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name and contact information (address, phone number, email)
Date of birth and age
Health insurance information
Medical history and health information
Emergency contact information
Payment and billing information

Health Information

As a healthcare provider, we collect protected health information (PHI) as part of providing chiropractic care. This includes:

Medical history and current health conditions
Examination findings and diagnostic results
Treatment plans and progress notes
X-ray images and other diagnostic imaging
Nerve system testing results

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information
Pages visited and time spent on our website
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage your healthcare services
To schedule and confirm appointments
To communicate with you about your care
To process payments and manage billing
To send appointment reminders and health information
To improve our services and patient experience
To comply with legal and regulatory requirements
To respond to your inquiries and requests

4. SMS/Text Messaging Opt-In and Communications

Consent to Receive Text Messages

By providing your mobile phone number and submitting a form on our website, you expressly consent to receive SMS/text messages from Kindspine Chiropractic Center.

How We Collect Phone Numbers

We collect phone numbers through our website forms when you request an appointment or information. By providing your number, you consent to receive informational and promotional text messages from Kindspine Chiropractic Center.

What You're Opting Into

When you provide your phone number, you consent to receive:

Appointment reminders and confirmations
Follow-up care instructions
Promotional offers and special discounts
Health tips and wellness information
Practice updates and announcements

Message Frequency

Message frequency varies based on your interactions with our practice. You may receive multiple messages per month depending on scheduled appointments and promotional campaigns.

How to Opt-Out of SMS Messages

You can opt-out of receiving SMS messages at any time by:

Replying STOP to any text message you receive from us

After opting out, you will receive a one-time confirmation message. No further messages will be sent unless you re-subscribe.

Need Help?

Reply HELP to any message for assistance, or contact us directly at:

Phone: (470) 944-8876

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text and data plan. We are not responsible for any charges incurred from your carrier.

5. Mobile Information Sharing Statement

We do not sell, rent, or share your mobile phone number or any personal information collected through SMS opt-in with third parties for their marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile information is used solely for the purposes outlined in this Privacy Policy and will not be shared with outside parties except as required to provide our services or as required by law.

6. HIPAA Compliance

Protected Health Information

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected by federal law, and we maintain strict safeguards to protect its confidentiality.

Under HIPAA, you have the right to:

Access and receive a copy of your health records
Request corrections to your health information
Receive an accounting of disclosures of your health information
Request restrictions on certain uses and disclosures
Request confidential communications
File a complaint if you believe your privacy rights have been violated

A complete Notice of Privacy Practices is available at our office upon request.

7. Disclosure of Information

We may disclose your information in the following circumstances:

For Treatment: To other healthcare providers involved in your care
For Payment: To health insurance companies and payment processors
For Operations: For quality improvement and administrative purposes
As Required by Law: To comply with legal obligations, court orders, or government requests
With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure electronic health record systems
Encrypted data transmission
Access controls and authentication
Regular security assessments
Staff training on privacy and security
Physical security measures at our facility

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic.

Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you use.

We may use third-party service providers for:

Online appointment scheduling
Payment processing
Email communications
Website analytics

11. Children's Privacy

We provide healthcare services to patients of all ages, including children. When treating minors, we collect information from parents or legal guardians. We comply with applicable laws regarding the privacy of children's health information.

12. Data Retention

We retain your personal and health information for as long as necessary to provide our services and comply with legal requirements. Medical records are retained in accordance with Georgia state law and professional standards.

13. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

15. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please note that certain healthcare information is exempt from CCPA as it is covered by HIPAA.